Sorry things didn’t work out! We’re happy to get the returns process started for you!
Please note that we can only handle product return/exchanges that were directly ordered from our website, shopbala.com. If your Bala products were purchased through another retailer, you will need to go directly through them to process your return/exchange.
To get your return or exchange started please reach out to hello@balabangles.com
For more information, see our Returns page
