Remove candle from packaging. Position the candle on a safe, flat surface. Light candle and let burn for 60 seconds. Blow out candle, trim wick to 1/4” and re-light for a smooth burn. Please do not burn for more than 2 hours at a time. Do not burn candle if there is less than a half inch of wax remaining. Burn responsibly.
Sorry things didn’t work out! We’re happy to get the returns process started for you!
Please note that we can only handle product return/exchanges that were directly ordered from our website, shopbala.com. If your Bala products were purchased through another retailer, you will need to go directly through them to process your return/exchange.
To get your return or exchange started please reach out to [email protected]
For more information, see our Returns page
