RETURNS:

Sorry things didn't work out! We're happy to get the returns process started for you. Please reach out to hello@balabangles.com. You will receive a return label once we have a little more information on what you're returning via the link.

If you have any questions, please feel free to reach out to hello@balabangles.com

WHAT IS YOUR RETURN POLICY?

Bala customers will be responsible for shipping costs associated with sending returns back to us on all merchandise, unless otherwise noted as Final Sale, within 30 days of the shipment date.

Bala reserves the right to refuse returns that do not meet our return requirements. This includes, but is not limited to, merchandise that does not comply with our return policy, is worn or washed, exhibits indicators of use for photoshoots or production use only, or if we identify an unreasonable, repetitive return pattern associated with your account. We will not accept the return back if there is damage to or omission of the carrying cases, or packaging. Returns are not accepted on items marked FINAL SALE.

HOW DO I INITIATE A RETURN?

To initiate a return or exchange, please email hello@balabangles.com

You will be able to return your item(s) for a refund. 

HOW LONG DOES A REFUND OR EXCHANGE TAKE TO PROCESS?

Once your return is prepared, you can drop it at any USPS location or designated USPS dropbox. All returns are shipped back to our warehouse via USPS. 

Once your return is delivered to our warehouse, please allow up to 15 business days for us to inspect and process the return. When your return is processed, you will receive an email notification confirming your refund. Please allow 3-5 business days for the refund to show on the original form of payment.

 

WHAT IF I PURCHASED USING QUADPAY?

If you have changed your mind, you can return or exchange your QuadPay purchase the same way regular items are returned/exchanged. QuadPay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to QuadPay.

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